Last Updated: August 31, 2026
Sawaab Lifestyle operates this website and online store, including all related information, content, features, tools, products and services, in order to provide our customers with a convenient and trusted shopping experience (the “Services”).
This Privacy Policy explains how we collect, use, process and disclose personal information when you visit, use, communicate with us through, or make a purchase or other transaction using our Services.
By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.
Depending on how you interact with our Services, we may collect or process the following information:
Contact Information
This may include:
- Full name
- Phone number
- Email address
- Billing address
- Shipping address
- Delivery information
Payment Information
Depending on the payment method used, we may process information related to:
- Payment method
- Transaction details
- Payment confirmation
- Relevant payment account or transaction information
We do not intentionally collect unnecessary payment information.
Order and Transaction Information
This may include:
- Products viewed
- Products added to cart
- Products purchased
- Order history
- Return, replacement or refund information
- Delivery information
Communications
If you contact us through phone, WhatsApp, email, social media or other communication channels, we may collect the information you provide during that communication in order to respond to your inquiry and provide customer support.
Device and Usage Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Network information
- Website interaction information
- Cookies and similar technologies
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, when you place an order, contact us, submit information or otherwise use our Services.
- Automatically through our website, including cookies and similar technologies.
- From service providers, where necessary to provide website, payment, delivery, hosting, analytics or related services.
- From other third parties, where permitted by applicable law.
How We Use Your Personal Information
Providing and Improving Our Services
We may use your information to:
- Process and fulfill orders
- Arrange delivery
- Process payments
- Handle returns, replacements and refunds
- Provide customer support
- Respond to inquiries
- Maintain order records
- Improve our website and shopping experience
Marketing and Promotional Communications
Where permitted and appropriate, we may use contact information to communicate promotional offers, product updates or other marketing information.
Customers may request to stop receiving promotional communications from us.
Security and Fraud Prevention
We may use information to:
- Protect our website
- Detect fraudulent or suspicious activities
- Prevent misuse
- Maintain the security of our Services
- Protect our customers and business
Legal and Regulatory Reasons
We may use or disclose information where required to comply with applicable laws, legal processes, government requests or to protect our legal rights.
How We Disclose Personal Information
We may share necessary personal information with trusted third parties when required to provide our Services.
These may include:
- Payment service providers
- Delivery and courier companies
- Website hosting and technical service providers
- IT and security service providers
- Analytics or technology providers
- Customer support service providers
We only share information that is reasonably necessary for the relevant service or purpose.
We may also disclose information where required by law, legal process, government authority or to protect our rights, customers or Services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better shopping experience.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Third-Party Websites and Links
Our website may contain links or integrations to third-party websites, social media platforms or other online services.
We are not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies and terms of those third-party services before providing personal information.
Children’s Data
Our Services are not specifically intended for children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us using the contact information provided below.
Security and Retention
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing Services, maintaining business records, resolving disputes, complying with legal obligations and enforcing our policies.
Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including:
- Right to request access to personal information
- Right to request correction of inaccurate information
- Right to request deletion where legally applicable
- Right to request information about how your data is used
- Right to withdraw consent where applicable
- Right to opt out of certain promotional communications
To exercise applicable rights, please contact us using the information below.
We may need to verify your identity before processing certain requests.
Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the contact details provided below.
We will make reasonable efforts to review and address your concern.
International Transfers
Depending on the technology, hosting, payment, analytics or other service providers used by our website, your personal information may be processed or stored outside Bangladesh.
Where applicable, we take reasonable steps to ensure that information is handled in accordance with applicable privacy and security requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.
Any updated version will be posted on our website with a revised “Last Updated” date.
Contact
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Sawaab Lifestyle
Phone: +880 1632-784466
WhatsApp: +880 1632-784466
Email: sawaablifestyle@gmail.com
Address: Shop-314, Level-3, Shyamoli Square, Mohammadpur, Dhaka-1207, Bangladesh